Elaine tried to kill herself when she received a letter telling her she had been assessed as fit for work. The doctor who treated her when she was taken to hospital said, “She wasn’t depressed when I saw her, but she said how distressed she had been about the decision by the Benefits Agency.” Elaine recovered from her overdose and decided she would fight the decision, but died two days later from her existing condition without opening a second, subsequent letter telling her that she would not lose her benefits after all.