A GP says the reason his patient serially fails to turn up to appointments is her back pain, which means that she cannot walk. She doesn’t see her GP, she doesn’t go to the pain clinic, and so on, because she cannot move – and so she doesn’t go to her Employment and Support Allowance assessment for exactly the same reason. He suggests a home visit, but this has not yet happened. He writes to Atos to say, “You must stop frightening genuinely incapacitated patients like this, forcing the time-wasting of valuable medical resources like mine. You should be ashamed of your ilk.”