Phillip says, “I missed my appointment at the job centre. It was my fault. They sent a letter saying they were going to stop my benefits for two weeks. By then, I’d been offered a hospital job as a housekeeping assistant. The problem was I was very short of ID for the job. I needed to go to another borough to get a birth certificate but, since my benefit was stopped, I had no money. I tried for a Crisis Loan, but they don’t provide that kind of funding anymore. All they could offer was a referral to a food bank. The job was through the Work Programme and they didn’t seem to care I’d lose it.”