After having to attend an inaccessible assessment centre for his Employment and Support Allowance assessment, David experienced weeks of heightened distress, pain and fatigue. He made it clear in his application that he would need to be able to travel door-to-door in a car or taxi, but arrived to find the assessment centre was in a pedestrian precinct, meaning he had to walk 60 metres to the front door, and another 60 metres back to the nearest pick-up point afterwards. Since the assessment centre’s telephone numbers are not made public, he feared phoning the central call centre for assistance would make him late for his appointment and lead to him being logged as failing to attend, so he walked to the assessment with difficulty and was subsequently made much iller for the following month. Having succeeded in winning damages via the Equality and Human Rights Commission, a week later he received a letter stating he was to be assessed yet again, the third time in five years.