A says, “I was working as a cleaner for the NHS. It became a ‘Trust’ and our pay and conditions became worse. They changed our contracts to zero-hours contracts, and you didn’t know what hours you were working the next week. Our union advised us to accept this or leave. People were scared to speak out. I spoke out and I was sacked. Now I have to claim Jobseeker’s Allowance. The adviser threatened to cut my benefit, as I was five minutes late for an appointment. Yet you can often be waiting half an hour at other times. Now I’m worried about paying the bills and finding work.”