A has severe arthritis. Last year, she was medically retired from work. She has been waiting nine months for her Personal Independence Payment application to be processed, needing the support for the extra costs of her illness. Her MP says, “She can provide personal reports, X-rays and supporting documents that make it crystal clear that she is entitled, in need and completely genuine. There is no doubt about it.” In the meantime, she has had her bank account closed and is being contacted by debt recovery services.