60-year old A was recently widowed. Her husband had been receiving Incapacity Benefit, but after his death she had no income. She is in rent arrears and Council Tax arrears. She was told she was not eligible for Employment and Support Allowance, although she has arthritis and asthma and her mobility is impaired. She moves very slowly and is almost housebound. She was told to apply for Jobseeker’s, but is not mobile enough to go to the office to sign on.