Sharon was given permission to send in her renewal Disability Living Allowance application a few days late. She says, “The woman said it was all going to be fine. I asked her over and over again.” Now she has been told that, owing to its lateness, her application is to be treated as a new Personal Independence Payment claim, which must be assessed in person and will take up to six months to process. Meantime, her car and disability benefits have been withdrawn. She is having to pay carers to collect her daughter from school and is relying on help from food banks. She says, “I cannot get out of my house unless I absolutely have to, and even that takes a whole lot of organisation and a lot of money. I feel trapped.”