82-year old William, an ex-Navy sailor struggles to heat his home. He says: “It’s creating hardship, but I just about scrape through. I don’t smoke or drink or do anything like that. I haven’t been to the cinema for 50 years, I haven’t had a holiday in 20 years, which is tragic after a busy life. Any penny you’ve got has to go into your basic living. I do feel a bit sad, that I don’t have the wherewithal to do more.”