Mandy struggled to access Disability Living Allowance to support her in the additional costs associated with bi-polar, personality disorder, mild schizophrenia and a physical impairment. She was assessed by a physiotherapist, who struggled to understand her particular needs, and Mandy was made to feel she was lying about her health. The fact she was able to attend her assessment and wore makeup was used to undermine her claim. Six months earlier, Mandy had been verbally harassed, humiliated and denied entry to a bus by a driver and passengers because she had presented a bus pass and did not have visible impairments. This abuse had a severe impact on her health, leading her to self-harm over ensuing months.