Former civil servant Annemarie has end-stage renal failure and is awaiting a second kidney transplant. The job centre knew she was in hospital and seriously ill, but still telephoned her while she lay hooked up to life-saving medical equipment in an emergency renal ward. The job centre staff said, “It’s just to ask you when you can attend the interview. Can somebody not tell you when you are going to be released?” When Annemarie said she was hooked up to medical equipment for a blood transfusion, she was asked to find out from her consultant when she would be well enough to leave hospital. Annemarie says, “What happened has made me more ill. They have screwed up my treatment and won’t get off my back. What if I don’t get a transplant? Are they going to punish me? I don’t need a job, I need a kidney.”