Chris was a plumber. He left work after a severe knee injury, but was assessed as fit for work. When he was subsequently diagnosed as having multiple cancers, the job centre agreed on the phone that he was not well enough to work. Instead of receiving benefits, however, he was repeatedly sent texts instructing him to apply for jobs. A letter arrived on the day after he died instructing him to report to the job centre, followed by a subsequent letter informing him that his Housing Benefit had stopped. His partner says, “I couldn’t believe it. How could they be so insensitive? How could they get something like this so wrong? This is what happens. One thing goes wrong and it’s like a domino effect – everything else tumbles, too.”