Army veteran Mark and his wife Helen had urgent and complex social care needs, which were seemingly ignored by a social security system which both baffled and terrified the couple. Helen had learning difficulties, but was told she did not qualify for Incapacity Benefit since she had no official diagnosis. She was ineligible to claim Jobseeker’s Allowance because she was not considered fit for work. Mark was her full-time carer, but could not get Carer’s Allowance until Helen received a diagnosis. He described in a video interview how they would walk 12 miles each week to and from the food kitchen. He said, “We’re living hand-to-mouth.” The free vegetables would be made into seven days’ soup, cooked on a single gas ring, set up in the one habitable room in their house. A few months later they were both dead, through suicide.