Nikki says, “I’ve been claiming Jobseeker’s Allowance for four months. My advisor tried to get me onto a day-and-a-half course last week but there were no places left. She quite clearly knew it would do me no good, but is at a dead end, as she admits I am doing everything I should be doing. All the ‘help’ that is available is of no use to me since I am a 25-year old, highly computer-literate graduate. The job centre was not set up to deal with skilled people.”