Steve lives in the country and says, “There are only two buses a day into the town to the job centre. I have to get a bus before 8.00am to make an 11.00am appointment. In groups of around ten, people suffer tedious 45-minute seminars on topics ranging from the benefits of work, if we won the lottery, how money is not everything, the ‘broken window effect’ in our neighbourhood, rating our home life on a happiness scale. We then do job search in their ramshackle IT room. Their ‘interventions’ are a brief one-to-one chat to follow progress. Any job interview I have attended, any work experience placement, or volunteering work, has been off my own back.”