60-year old Tony is a former diamond driller for the construction industry, who has severe back problems as a result of his work. He was awarded zero points in an Employment and Support Allowance assessment, a decision later overruled at tribunal. Tony says, “The assessment was an absolute joke. The person had a computer in front of him with the questions on it. He never bothered to look at me, not one time. He was just going through on his computer with his mouse, knocking off the questions. I was thinking, ‘I’m a human being, me’.”