Keith is an ex-serviceman, now on disability benefits but, because of deductions for rent arrears and a Crisis Loan, these have been reduced to £58.92 per week. He has been given a food parcel, but has no cooker or gas to cook with. He has sold his freezer, cooker, washing machine and toaster and pawned his phone. Keith says, “When you ring up the job centre, there’s no word of hello, they just say, ‘National Insurance Number?’ To them, you’re just a number. I’ve rung saying the stress and delay was making me suicidal, and their response is ‘What are you trying to insinuate?'”