Alexis arrived five minutes late for an appointment at the job centre, and was sanctioned for four weeks. She says, “I thought I was on time because my phone said I was a couple of minutes early. But when I got called up, the gentleman said ‘It doesn’t matter. The computer says you’re late. You will have to come back after 2.00pm to fill in a form explaining why you were late’. I was in a panic. If I’m five minutes late, that’s not my kids’ fault. It was a misunderstanding. It’s ridiculous. I kept thinking if I don’t have any money, how am I going to survive?”