Susan is 60. She says, “I used to do cleaning work, so the job centre wants me looking for cleaning work, or shop work or kitchen work. But when you tell employers your age, that’s it. They say that you’re too old. I think I’ll be nearly 63 when I retire. They’ve stopped my benefits three times because I’m not good enough, looking for work at my age. Every time I go to sign on, I get worried. You have to take a sheet in stating your name, your National Insurance number, what kind of work you’re doing and what kind of work you’re looking for. Even if there’s no work to look for, they still put it down that you’re not looking for work. They’re on your back all the time. In the job centre now, you can’t look for work, because they got these machines. They’ve got these machines to do it and I don’t like that. The last time I went in there, they didn’t have no newspapers, so where do you look? It’s a bit ridiculous isn’t it?”