48-year old Terry, a former lorry driver, knew he wasn’t well enough to attend Work Capability Assessment. His brother Charlie says, “He was worried they’d take his benefits away if he didn’t go. I pointed out to the assessor that he needed an ambulance, not a medical. They put us into a room next door and laid him on a bed. We waited more than an hour for the ambulance, without anyone coming in to even ask how he was.” He died the next day in hospital.