A says, “I’m looking for part-time work as a driver. I was made redundant from my last job. I had my benefits sanctioned because they sent me an appointment, which didn’t arrive until the day of the appointment. They still cut the money off. I’ve been sent on different ‘work skills’ courses. They seem to pick them at random. They are virtually the same, identical course that you’ve already been on. Most of them teach you things like CVs. They don’t really know what the course is about. They don’t really care when you get there.”