Becky has cerebral palsy. She also has a hole in her bladder and needs frequent access to a toilet. She was instructed to attend the job centre for a benefits review. She phoned to explain that she would need to use the toilet. When she arrived, she asked to use the toilet, and was refused. She was asked, “Are you threatening me that you will pee on the floor if I do not let you use the toilet?” That is exactly what happened, and Becky was greatly distressed that she had to go home on the bus in her wet clothes.