Ian, who has cancer, has been waiting more than a year for a decision on his Personal Independence Payment claim, during which time his health has worsened, and he has struggled to pay for transport for regular hospital trips. His only income is Employment and Support Allowance. He has difficulty understanding forms and paperwork, and is struggling with the delay both financially and emotionally. At his assessment, he was kept waiting for an hour before Atos told him they had no record of his appointment and sent him home. Ian says, “The stress has made my treatment more difficult, because I have been worried about how I am going to cope. How can people in power treat people like me like this?”