Dean says, “I have been a long-time heroin addict. I recently walked to this new town to live, to get away from the heroin scene I was involved in. I’ve had problems with my Employment and Support Allowance, because I gave a ‘care of’ address for my application, and had trouble keeping up with paperwork because I have no home address, because I’ve been living in a tent since I came here. I have been clean and off heroin for four weeks. I need to be resident here for a few more months to be eligible for services.”