A says, “In 2004, I started having back problems, and had to have a lot of time off work. The company was very good to me, but after two years it became apparent that my health would prevent me from continuing, so I took redundancy and went to college for five years to get new skills for a new career. While at college I had a back operation. This did not prevent me from getting my qualifications, but I have been unable to find work. I was accepted for a job as a security guard in the job centre, but I never received a start date. I live on Incapacity Benefit and own my own house, worked hard to pay for it, and despise being called a shirker.”