89-year old Joan has been told she will have to pay £370 more every month for her electricity. She says, “My supplier said that the money would be taken from my bank and I didn’t have to do anything. That really infuriated me. I lived through the war, so I know how not to be extravagant with everything. I use the dishwasher every four days and the washing machine every ten days.” Her home has been well insulated with the help of government grants, but that doesn’t seem to help. Joan says, “They keep fobbing me off. They tell you the things you should do and you do them, but still the bills keep going up and up.”